Introducing Zoning Systems from
IMPORTANT INFORMATION FOR eZONE USERS
On Monday 16/10/17 Advantage Air released a major update for the eZone system.
This update, if not done correctly, can temporarily prevent the end user from operating their A/C system until it is done correctly. Because of this there may be an increase in the number of phone calls you get from end users. If the customer already has a Google account with auto updates already enabled, the eZone system will update automatically. The update will include upgrades to remote access, the eZone interface and plans.
Below are some step by step instructions that you may provide to your end users to help make a Google account and to update the apps for their eZone system.
The eZone system is not supported by QuickSupport/TeamViewer (remote access by a technician), as a result the updates will be quite tricky to navigate over the phone by technical support. However, if you, or any of your customers, get stuck with installing the update, or would just like to get some over the phone help, please contact the Advantage Air help desk: 1300 850 191.
Click above to set up a Google account Click above to open instructions to install update to eZone Click above to open eZone User Manual